Please keep in mind that handmade tiles have natural variation in color, texture and surface sheen due to firing conditions. This is an intrinsic quality that makes handmade tile beautiful. Your tile may not look exactly like our web site examples or color samples that we have sent.
Decorative tiles may be returned or exchanged within 30 days of receipt. Any returns after this time period are at our discretion. Please call for approval for a return.
If your tiles should arrive damaged from shipment please contact us immediately. We will gladly replace any that are chipped, cracked, broken or lost in transit.
We cannot offer refunds or exchanges on custom tiles. This includes house number tiles and custom designs. Special sale tiles in our etsy.com shop are sold 'as is'. All special sales are final.
We will refund your purchase price or replace any tiles that are found to be defective.