Frequently Asked Questions Ravenstone Tiles
Do you have a printed catalog?
No. Our website is our catalog. It shows our constantly evolving
line of products and is frequently updated.
How do I place an order?
You may phone us or send an email with your order
information, including the tiles you want, how many of each,
color scheme, and your name / mailing address. We'll
calculate your total with shipping and let you know the
amount due. We request payment at the time you place your
order. In the case of large orders (over $200) we request
one half the total as a deposit with the balance due upon
shipment.
What methods of payment do you accept?
Currently we accept personal / business check, money order,
Paypal, Mastercard, VISA, and Discover. If paying by credit
card, please do not send your card information in an e-mail!
Phone us with this information instead.
What is your minimum order?
There is no order too small!
How do you ship tiles?
We use U.S. Priority mail for almost all orders. This is
usually the fastest and the least expensive. If you prefer
another shipping service please let us know when you place
your order.
Do you ship overseas?
We will be happy to process international / overseas orders,
however postage costs may be substantially higher than for
domestic orders. You can request a shipping quote from us
before ordering.
How long will it take to get my order?
We are able to fill most orders in 3 to 4 weeks. Large
orders may take a while longer.
How accurate are the colors shown on my monitor?
When we scan our tiles we make every effort to ensure that
the colors are as accurate as possible. However, every
computer monitor is different and what you see may not be
the exact color of the glaze. We can provide free glaze
samples through the mail if color matching is critical. (see
below)
How do I order glaze samples?
Please let us know what colors you are interested in and
we'll be happy to send you some free samples via mail. We
request that you return them when you are done with them so
we can reuse the samples.
Am I limited to tiles in the color schemes shown on
your web site?
No. You can pick and choose from any of our glaze colors to
fully customize your tile(s). Please check out the 'Tile Colors Available' page for our current color choices.
Can you do custom design work?
Yes, we can do design work and create custom tiles at a rate of $30
/ hour.
What if I am not happy with my tiles?
We offer to refund your purchase price or replace tiles that are defective. Other returns we will handle on a case-by-case basis. There are no exchanges or refunds on custom designs and house number tiles (unless damaged/defective). Please see our 'Return Policy'.
Do you make frames or sell frames for your tiles?
No. Although we do not make or sell frames, there are links on
our web site that will direct you to some quality
frame-makers. See 'Links'.
Do you have a store or gallery that carries your
work?
We currently sell tiles only through our web site, occasionally on eBay (www.ebay.com),
and on Etsy (www.etsy.com). Although we do not have a storefront or shop,
you are welcome to visit our home studio if you are in the
area. Please call ahead so we know to expect you.
How durable are your tiles?
Our tiles are fired to a stoneware temperature, making them
resistant to extremes of heat and cold. They will withstand
scorching sun and freezing weather without cracking or fading. They are suitable for use in wet or dry locations.
Do I need to seal tiles that are installed in a
bathroom or kitchen backsplash? Although it is not essential, we suggest that you seal tiles that will be exposed to tea, coffee
or food splashes. Some of our matte glazes could potentially
be affected by staining.
Do you make field tiles?
We currently do not make field (plain) tile or trim tile due
to space limitations. But if you need only a couple square feet,
please inquire. We might be able to accommodate you!
How thick are your tiles?
Our tiles measure, on average, 1/2" thick. Some areas of the
tile designs are raised and may stand higher than this.
What is the surface finish of your glazes?
Most of our glazes have a matte to satin surface and only a
few are glossy. We tend to use glazes that are reminiscent
the of Arts & Crafts aesthetic: muted colors and matte or
satin finishes.
Are the tile designs raised or indented?
Most of our tiles have a raised, sculpted surface. The
exception to this are the house numbers and impression tiles
which are indented designs. Our grouted tiles ("mosaic
style") have flat surfaces.
How large are your house number tiles?
Each tile is a different size depending on how many digits
are in your number and the type of decorative accent. The
number itself is 4" in height, which meets most urban codes.
On average, the horizontal tiles are 5 1/2" to 6" high, with
the width variable. The vertical tiles are about 3" to 4"
wide with the height variable. For more specifics, please
contact us.
Is there some way to hang your tiles without framing
them?
All of our molded 6"x 6" and 4"x 4" tiles and most of our
tile sets come with notches in the back to allow hanging on
a nail or hook. If you need notches in your tiles, please
ask at the time of ordering to be sure the tile you want has
a notch. You can also use small brads, nails, "L" pins, or
even tile adhesive, available at any hardware store, to
affix the tile to a wall.
